Business Skills

Introduction to Emotional Intelligence

Approved by CPD | CPD Units: 2 | Duration 50 mins* |£65.00 

This course will introduce the concept of emotional intelligence and look at how you can use it ineffective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them. Read Less

 

 

Leadership Skills

Approved by CPD & ILM | CPD Units: 3 | Duration 90 mins* | £35.00

A leader doesn't necessarily have to be a 'manager', but it's difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role. 

 

 

Licensed Premises Staff Training

Approved by CPD | CPD Units: 2  | Duration 60 mins* | £30.00

This course is aimed at anyone that works on licensed premises and gives them an overview of key topics relating to UK licencing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area. Read Less

 

 

 

LinkedIn for Business

Approved by CPD  CPD Units: 2 |Duration 45 mins* | £90.00

LinkedIn is a very valuable tool to find the key decision makers within certain companies. It's used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch and a lot more. Find out how it can be used to enhance your business. Read Less

 

Also available as part of a bundle

 

 

 

 

Alcohol Personal Licence Holder

Approved by Laser Awards & CPD | CPD Units: 3 | Duration 90 mins* |£120.00 

This course is intended to provide you with the knowledge you need to complete the test to become a personal licence holder. It covers all the major topics relating to UK licensing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.

Anti Harassment and Bullying

Approved by CPD |  CPD Units: 1 | Duration 32 mins* | £35.00

This course covers the commitments that should be laid out in your company's anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occurs in or out of work, and some case studies to illustrate the points covered throughout the course. Read Less

 

Anti-Bribery and Corruption

Approved by CPD | CPD Units: 2 | Duration 50 mins* | £35.00

This course examines bribery and the legislation, measures and procedures that can uncover, control and reduce the impact of this criminal activity. This information is broken down into the following sections; Why corruption and bribery occur, The UK Bribery Act, Anti-bribery policies, anti-bribery management systems and how to deal with bribery in the workplace. 

 

 

Anti-Money Laundering

Approved by CPD | CPD Units: 2 | Duration 50 mins* | £35.00

This course covers the essential facts about money-laundering, along with the relevant legal aspects and how companies can set up systems and policies to detect and deal with what is a major criminal problem, worldwide.

 

Conflict Resolution in the Workplace

Approved by CPD | CPD Units: 2 | Duration 45 mins* | £35.00

Unmanaged conflict within the workplace can be costly in terms of time, money and employee engagement. This course starts by explaining what constitutes a conflict and some of the most common causes. It covers the stages of conflict and contains several extensive modules that outline conflict resolution techniques. Finally, it explores how effective management of conflict can result in positive outcomes in the workplace. 

 

 

Customer Service

Approved by CPD | CPD Units: 2 | Duration 75 mins* | £35.00

This course will start by making it very clear exactly what we mean by customer service, and why it's so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation Read Less

 

 

Developing Good Employee Relations

Approved by CPD | CPD Units: 2 | Duration 45 mins* | £35.00

This course covers the many benefits good employee relations can bring to a business. It explains how to build confidence in management, by sharing the company vision, building strong teams and listening to feedback. It examines how a proactive HR presence benefits employee relations. Then looks at the role of employment contracts and the Employee Handbook. The course discusses Performance Management including motivating employees and how best to show your appreciation of their contribution. Finally, it shows you how to deal effectively with complaints, discipline and negativity

 

 

Developing Teamwork

Approved by CPD & ILM | CPD Units: 1 | Duration 30 mins* |£35.00 

This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team. Read Less

 

 

Disciplinary Procedures

Approved by CPD | CPD Units: 2 | Duration 45 mins* | £35.00

This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeal 

 

 

Effective Delegation

Approved by CPD | CPD Units: 3 |Duration 110 mins* | £35.00

This course will start with the essentials - defining exactly what we mean by delegation and why it's so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more... Read Less

 

 

Equality, Diversity and Discrimination

Approved by CPD | CPD Units: 2 | Duration 70 mins* |£35.00 

In this course, we're going to be discussing two topics, 'equality' and diversity' and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace. Read Less

 

 

Facebook for Business

Approved by CPD | CPD Units: 2 | Duration 80 mins* | £90.00

Facebook is the world's largest social network. With over a billion users it's very likely that a proportion of your target customer audience will have a Facebook account. This course will look in detail at the use of Facebook as part of your marketing activity. 

 

 

 

Introducing GDPR

Approved by CPD | CPD Units: 2 | Duration 60 mins* |£35.00 

This course is designed for front line data processors and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance. It explains the roles of key players and covers the main categories of personal data and the lawful basis for data processing. Other topics examined include the main principles of the GDPR and the Rights for Individuals, along with the importance of your Privacy Policy. Finally, there's important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report

 

 

 

Leadership Skills

Approved by CPD & ILM | CPD Units: 3 | Duration 90 mins* |£35.00

A leader doesn't necessarily have to be a 'manager', but it's difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role. 

 

 

 

 

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